What We Offer

Managed IT Services
Built for Business

From 24/7 monitoring to enterprise cybersecurity, KNX delivers the full spectrum of managed IT — predictable pricing, guaranteed SLAs, and always-on support.

Fixed Monthly Pricing

All-inclusive plans with no surprise invoices. Know exactly what you're paying — every month.

<15 Minute Response SLA

Critical issues get a response within 15 minutes, guaranteed by contract.

Security-First by Default

Every service includes security hardening, patching, and monitoring — not as an add-on.

Our Services

Everything Your Business
Needs to Thrive

Six core service areas, each delivered with enterprise-grade expertise and a commitment to your success.

Core Service
24/7 Monitoring

We watch your entire IT environment around the clock — servers, workstations, network devices, cloud services, and more. Our NOC team receives instant alerts and acts before issues become outages, so your team stays productive no matter the hour.

  • Real-time infrastructure alerting and escalation
  • Server and workstation performance monitoring
  • Network device and bandwidth monitoring
  • Cloud service and SaaS availability tracking
  • Monthly performance and health reports
  • Proactive capacity planning alerts
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Security
Cybersecurity

Cyber threats are evolving constantly — your defenses should too. Our layered security approach combines advanced endpoint protection, threat intelligence, and human expertise to keep attackers out and your data safe.

  • EDR/XDR endpoint detection and response
  • Vulnerability scanning and patch management
  • Email security, filtering, and anti-phishing
  • Zero-trust network architecture design
  • Security awareness training for employees
  • Compliance support (HIPAA, SOC 2, PCI-DSS)
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Support
IT Support & Helpdesk

Your team deserves fast, friendly support from people who know your environment. Our helpdesk operates around the clock with guaranteed SLA response times and knowledgeable engineers — not scripts.

  • 24/7 phone, email, and chat support
  • Remote resolution for most issues in minutes
  • On-site dispatch for hardware and complex issues
  • Ticket tracking and transparent status updates
  • New user onboarding and offboarding
  • Dedicated account manager for every client
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Cloud
Cloud Management

Whether you're migrating to the cloud or optimizing an existing environment, KNX designs, deploys, and manages scalable cloud infrastructure — keeping costs in check and performance high.

  • Microsoft Azure design, migration, and management
  • Microsoft 365 administration and optimization
  • Hybrid cloud architecture and integration
  • Cloud cost analysis and rightsizing
  • License management and renewals
  • Cloud-native backup and disaster recovery
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Resilience
Backup & Disaster Recovery

Data loss and ransomware can cripple a business. KNX delivers automated, encrypted backups with rapid recovery capabilities — tested regularly so you know exactly what to expect when it matters most.

  • Automated daily backups with offsite replication
  • Immutable, ransomware-resistant backup storage
  • Quarterly recovery testing and RTO/RPO validation
  • Disaster recovery planning and runbooks
  • Business continuity consulting
  • Compliance-grade data archiving
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Infrastructure
Scalable Infrastructure

Technology should enable your growth, not bottleneck it. KNX designs, procures, and manages the infrastructure your business needs today — with a roadmap that scales as you grow.

  • Network design, implementation, and management
  • Hardware procurement and lifecycle management
  • Server virtualization and management
  • Capacity planning and forecasting
  • Vendor management and contract negotiation
  • Quarterly technology roadmap reviews (vCIO)
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Not Sure Which Services
Are Right for You?

Our team will assess your current environment and recommend a tailored package — no pressure, no obligation.